frequently asked questions
Looking for answers? Most questions can be answered below. Just click the question to see the answer!
For all bulk buybacks, please contact us with you order details.
Fair – More than one missing rubber bumper, deep scratches, permanent marks, marks on the screen, heavy signs of use
Good – No more than one missing rubber bumper, some scuff marks or scratches, normal signs of use
Great – Very minimal markings, scratches, and signs of use
Like New – no signs of prior use, no physical flaws, looks polished and new
New – in original unopened packaging
Yes. But a $10 service fee will be applied in addition to the shipping cost required to send you back your package. For such inquiries, visit our contact us page.
Yes, just provide your own shipping label and you're set.
You should send out your calculators immediately! After one month your order will be cancelled.
Yes! Any and all information you provide us is kept 100% confidential! Calctrade.com NEVER sells or shares customer information with anyone for any reason.
No. New calculators are still in their original, unopened retail packaging. The best condition a used calculator can be in is "like new".
USED and NEW Texas Instruments Graphing Calculators (models listed on home page).
Not always. All received calculators are tested and cleaned. We do our best to repair any damages to the calculators to refurbish them. Although, if they do not match up as the description given, our payment will be adjusted appropriately (i.e. if it fits our description of "good" condition instead of "like new"). If the calculator is damaged to the point that it is unsellable on our end, then it will be disposed of after 7 days of no email response and you will not receive any payment.
In selling back your calculator(s) to Calctrade you agree to accept our given criteria and the final condition determined/assigned to your calculator after we have received and inspected it.
If there is excessive: staining, mold/mildew on the case or inside the calculator - missing broken or sticky keys - broken battery terminal - corrupt software - half or more of the outside of the calculator is covered by writing any other marking - there is an irremovable odor of any kind (i.e. tobacco, mold, etc.) - It was not legally obtained.
If you never received email confirmation that we received your package within two weeks of shipping, please contact us via email at firstname.lastname@example.org and we will address the problem for you the best we can!
We are not responsible if your shipment is stolen or lost. Unfortunately, you we cannot pay you for calculators that we do not receive.
- Pack your calculators tightly in a size appropriate box or shipping envelope.
- Secure any open areas of the package with packing material.
- Seal up your package with packing tape and include the printed out receipt in the package!
- DO NOT INCLUDE AAA BATTERIES. This adds weight to the shipment and is not allowed by the post office.
- Once the calculator(s) have been packed, attach your mailing label found on the thank you page and in your confirmation email.
- Ship out your ready-to-go package to any post office!
Not a problem at all. If we find any extra calculators in your package that we are buying, they will be added to the value of the payment we send you.
For example - if you send us 4 Ti 84 calculators, yet your original quote was for 1 Ti 84 calculator, we will treat the order like it is for 4 Ti 84s instead of just the 1 originally quoted for.
First Class Mail takes about 2-5 business days for delivery, this time will vary based on how far away you are from our New York office. Remember to include the receipt in the package!
Any calculator that can't be resold at an affordable price is treated as e-waste and disposed of via environmentally friendly means.